Frequently Asked Questions

1. “What is your minimum order requirement?”

2. “What is the typical order production time?”

  • On average, the timeline from design to bulk production delivery is about 120 days.
  • Learn more about our typical project timelines.

3. “Can I get a sample?”

  • Random samples are sent on a memo basis.
  • Pre-production samples take approximately 4 – 5 weeks, please inquire for pricing.

4. “Where do you ship from?”

  • Our shipping point for U.S. orders is Blaine, Washington, ZIP code 98230.
  • All Canadian orders ship FOB Vancouver, Canada.
  • We do not charge extra for duties, taxes, brokerage etc, however our team will advise accordingly if tariffs apply.

5. “What are your payment terms?”

  • All orders require a 50% deposit at time of order, balance due net 7 days of receipt of goods unless a prior arrangement is in place.
  • There is a 0%, +5% over/under run tolerance with all off shore orders.

6. “Is there a different price for larger sizes?”

  • Standard pricing is for sizes up to and including XL.
  • Add 10% For XXL.
  • Add 20% for 3XL & 4XL.
  • Add 30% and for 5XL and larger.
  • Add 15% for Tall sizes.

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